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The Subscriptions page in Cloud Admin provides a comprehensive view of all end-user subscriptions across your projects. Monitor subscription health, identify issues, and understand your recurring revenue.

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Accessing Subscriptions

Navigate to Console > Payments > Subscriptions to view the subscriptions list. (((REPLACE_THIS_WITH_IMAGE: cloud-admin-subscriptions-list.png: Subscriptions list page showing table with user email, plan, status, and dates)))

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Subscriptions List

The subscriptions table displays:

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Subscription Statuses

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Status Definitions

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Filtering Subscriptions

Use the filter controls to find specific subscriptions:

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By Status

Filter to show only subscriptions with a specific status:
  • All Statuses
  • Active
  • Trialing
  • Past Due
  • Cancelled
  • Paused
  • Unpaid

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By Project

When managing multiple projects, filter subscriptions by project:
  1. Select the project from the dropdown
  2. View only that project’s subscriptions
  3. Or select “All Projects” for a global view

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By Date Range

Filter by subscription creation date:
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • Custom range
(((REPLACE_THIS_WITH_IMAGE: cloud-admin-subscription-filters.png: Filter controls showing status dropdown, project selector, and date range picker)))

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Subscription Details

Click on a subscription row to view detailed information:
  • User ID and email
  • Stripe Customer ID
  • Customer creation date
  • Stripe Subscription ID
  • Plan name and price
  • Billing interval (monthly/yearly)
  • Trial dates (if applicable)
  • List of payments for this subscription
  • Payment dates and amounts
  • Success/failure status
  • Status changes over time
  • Cancellation reasons (if captured)
  • Pause/resume history

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Monitoring Subscription Health

Use the subscriptions view to monitor key metrics:

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Active Rate

A healthy application typically maintains 85%+ active rate.

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Churn Indicators

Watch for warning signs:

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Best Practices

Weekly Review

Review subscription health weekly. Address past_due subscriptions promptly.

Retention Campaigns

Contact users who cancelled with win-back offers before their access ends.

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How End Users Manage Subscriptions

End users manage their subscriptions through the Customer Portal in your application:

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Exporting Data

Export subscription data for analysis or reporting:
  1. Apply desired filters
  2. Click Export button
  3. Choose format (CSV or JSON)
  4. Download the file
Exported data includes:
  • All visible columns
  • Applied filter criteria
  • Export timestamp

Transactions

View individual payment transactions for subscriptions

Statistics

See aggregated subscription metrics on your dashboard

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Troubleshooting

  • Verify webhook is correctly configured for customer.subscription.created
  • Check Stripe Dashboard for webhook delivery status
  • Ensure the subscription was created for the correct project
  • Webhook may have failed delivery; check Stripe Dashboard
  • Manually trigger a resend from Stripe’s webhook logs
  • Subscription status updates on next webhook event
  • User may have been created without email in Stripe
  • Check the Stripe Customer record
  • Customer email is pulled from Stripe metadata

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Next Steps

View Transactions

Audit payment history for your subscriptions

Subscription Lifecycle

Understand all subscription states and events

Implement Billing UI

Add billing components to your application

Configure Stripe

Update payment settings if needed